BridgeKey Support

We're here to help you use BridgeKey Wallet safely and effectively.

Frequently Asked Questions

How do I create a new wallet?

Open BridgeKey Wallet, select Create Wallet, and create a strong password. After logging in, you can choose to securely back up your Recovery Phrase from the wallet settings.

How do I import an existing wallet?

Select Import Wallet and enter your Secret Recovery Phrase or supported private key. Never share this information with anyone.

I forgot my wallet password.

If you have previously backed up your Recovery Phrase, you can restore your wallet by reinstalling or resetting the wallet and importing it again.

If you have lost both your password and your Recovery Phrase, your wallet cannot be recovered.

Why can't I see my tokens?

Verify that you are connected to the correct blockchain network. If necessary, add the token manually using its official contract address.

A transaction is pending.

Pending transactions are usually caused by blockchain network congestion or low transaction fees. You can monitor the transaction using the transaction hash on the appropriate blockchain explorer.

How do I connect to a dApp?

Visit the supported decentralized application, click Connect Wallet, choose BridgeKey Wallet, and approve the connection request within the extension.

How do I report a bug?

Please include:

Browser version
BridgeKey Wallet version
Operating system
Screenshots (if applicable)
Steps to reproduce the issue

Security Tips

Never share your Secret Recovery Phrase.

BridgeKey will never ask for your recovery phrase or password.

Always verify website URLs before connecting your wallet.

Keep your browser and extension updated.

Use a strong, unique password.

Contact Support

For assistance, please contact the BridgeKey support team.

Email:
support@bridgekey.io

Website:
https://bridgekey.io

We aim to respond to support requests as quickly as possible.